Program Information



This dialog displays information about your computer and Zan Image Printer.

OS Name
Operating system name.

OS Version
Operating system version.

Windows Directory
The path of the Windows directory. You can open this directory by double clicking it.

System Directory
The path of the system directory. You can open this directory by double clicking it.

Installation Directory
This is the directory where Zan Image Printer stores its program files. If you accepted the defaults when you installed Zan Image Printer, the installation directory is c:\Program Files\zvprt50.
You can open this directory by double clicking it.

Configuration Directory
This is the directory where Zan Image Printer stores the user preferences/configuration .INI files. You can open this directory by double clicking it.

Debug Logging
The debug log file is one of the best tools for troubleshooting issues in a problematic Zan Image Printer configuration. The debug log file is a detailed report of what Zan Image Printer does during execution and contains most of the information which we consider useful. Each line in the debug log file is formatted as follows:
HH:MM:SS---message

If you need to submit the debug log file, you may want to verify that it does not contain sensitive data (passwords are not written to log file). Please note that Zan Image Printer will always append new log output to the existing log file. If the log file gets too large, it can be difficult to open and difficult to interpret. Therefore, you should generally first rename the existing log file or specify a different log file name before you start collecting debug messages.

Use the following steps to enable and disable debug logging:
1. Click the Program Information button on the About or Registration tab:


2. After the Program Information dialog opens, double click the Debug Logging row within the list:


3. The Debug Logging dialog will open:


Within this dialog, use the following steps to enable debug logging:
a. Click to check the Enable debug logging check box if it is not checked.
b. Once debug logging is enabled, you can specify the full path (including the file name) of the log file you would like debugging messages written to (for example, c:\zanlog\log.txt).
c. Click OK to close the dialog.
Note:
  • You can click the Open containing folder for log file button to open the folder containing the log file in Windows Explorer.
  • You will need to specify a debug log file, when reporting bugs to us by Email. However, if debug logging is enabled and the Log file field is left blank, Zan Image Printer will write the debug messages using the Win32 OutputDebugString function, which DebugView can monitor. This is useful if you are troubleshooting on your own, or if you invite us to help troubleshoot your problem via remote access.

  • 4. Print to Zan Image Printer to start collecting debug messages into the specified log file.

    5. Compress the captured log file using the ZIP or RAR format and Email it to us at support@zan1011.com so we can investigate your problem.

    6. After you are done collecting diagnostics, you should disable debug logging. This will ensure that Zan Image Printer runs at optimal speed.

    To disable debug logging, uncheck the Enable debug logging check box. It does not matter if the log file is specified.
    Note:
    If the Program Information dialog has been hidden, you can use the command line to enable and disable debug logging:
    1. Open a command prompt and go to the directory where Zan Image Printer is installed (by default C:\Program Files\zvprt50).
    2. To enable debug logging, run:
    zvprtcfg debuglog.logfile=c:\zanlog\log.txt
    3. To disable debug logging, run:
    zvprtcfg debuglog.logfile=0

    Temporary Directory
    The path of the temporary directory. You can open this directory by double clicking it.

    Printer Driver Directory
    This is where the printer spooler stores print files. You can open this directory by double clicking it.

    Version 3 Printer Driver Directory
    The path of the version 3 printer driver directory. You can open this directory by double clicking it.

    Printer GPD File
    Zan Image Printer is Microsoft Unidrv (Universal printer driver / Unidriver) based. Unidrv allows the creation of a printer-specific minidriver in the form of a GPD (Generic Printer Description) file. A GPD file is a text-based file that contains information about the printer features (supported paper size, dpi, orientation, color, and so on) that Unidrv will present in the user interface to allow the user to configure the printer.
    You can open this file by double clicking it.

    Physical Memory Usage
    Displays the physical memory usage (used physical memory / total physical memory).