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How much is it? What is the pricing schedule? Zan Image Printer only costs $59.95 and free technical support included. Quantity discounts are available for multiple licenses. For full details, see Pricing and Buy Now. Is there any way to make Zan Image Printer work with NT 4.0? No, Zan Image Printer only supports Windows 2000/XP/2003/Vista/2008 (including x64, Terminal Server and Citrix Metaframe). Often the export options are limited to either BMP or TIFF - what if we want to print to JPEG files? We'd like to test printing color pages, but the trial version can't print to JPEG? This is because the current Color option is Black & White. To save grayscale or color images (e.g., JPEG and JPEG 2000 files), you must set Zan Image Printer into Color mode: 1. Open the Printer folder(Start > Printers and Faxes), right click on the printer, and select Printing Preferences. 2. Click the Paper/Quality tab, check the Color radio button. 3. Close and reopen your application for the changes to take effect. 4. The JPEG options will then be available from the Image tab. Usually, you can choose to install at least two copies of Zan Image Printer, one defaults to Black & White mode, the other defaults to Color mode. The Black & White mode only lets you print to monochrome BMP, GIF, PDF, PNG and TIFF files, but it has the advantage of quickly saving the documents. The Color mode enables printing to monochrome, 256, grayscale and true color images, but at a slower printing speed. What is a printer property sheet? A Printer property sheet(or printer property dialog) controls how your printer prints. To open the printer property sheet for all users who connect to this printer: Open the Printer folder(Start > Printers and Faxes), right click on the printer icon and select Properties/Printing Preferences. To open the printer property sheet from within another program: Open any application that supports printing(Notepad, Internet Explorer etc.), select Print from the application's File menu, then: On Windows 2000, click on the installed Zan Image Printer icon. On Windows XP, click on the installed Zan Image Printer icon, then click the Preferences button. For Zan Image Printer, you will find 8 pages(or tabs) on the printer property sheet: General, Options, Layout, Paper/Quality, Save, Image, Settings, and about/Registration. The General, Options, Layout, and Paper/Quality are standard printer properties, see "General Settings" on how to change paper size, color, dpi resolution/print quality, and orientation for the currently logged-in user or within an individual application. The Save, Image, Settings, and About/Registration tabs allow you to set all Zan Image Printer specific options, such as save folder, image file format, etc. I ordered your image printer and got the registration code, how do we download it and how do we register? After your order has been completed, you will receive your registration code via e-mail. Please follow the below steps to register: 1. Log on as an administrator to your computer. 2. If you have not installed the Zan Image Printer trial version on your computer yet, visit our Download page, download the trial version of Zan Image Printer, and install it on your computer. 3. Open the printer folder on your computer: On Windows XP: a) Click the Start button b) Click Printers and Faxes within the Start menu c) Right click on the installed Zan Image Printer icon and select the Printing Preferences... menu On Windows Vista: a) Click the Start button b) Click the Control Panel icon c) Click the Hardware and Sound icon d) Click the Printers icon e) Right click on the installed Zan Image Printer icon and select the Printing Preferences... menu 4. Enter the registration code into the edit box on the Registration page. We recommend that you COPY and PASTE rather than type the registration code manually to avoid errors entering the registration code. Your registration code can be found at the bottom of the confirmation email you received after ordering, the registration code has the following format: xxxx-xxxx-xxxx-xxxx 5. Click the Apply, OK or Print button to complete the registration process. On Windows Vista, a User Access Control (UAC) window may appear stating that an unidentified program (zvprtsrv.exe) wants to access your computer, you must select Allow to proceed. Once you have registered, all restrictions will be removed and Zan Image Printer will become fully functional. I ordered and received an email confirming my order, I am still waiting for the registration code, can you look into this situation? Your registration code can be found at the bottom of the confirmation email you received. The registration code format will appear like this: xxxx-xxxx-xxxx-xxxx I did not receive a confirmation email or registration code after ordering, why? You will receive an automated email confirming your order shortly after submitting the online order form. There may be two reasons that you didn't receive our confirmation email after ordering: 1. You may have accidentally typed your email address wrong on the order form. 2. Your email program employs message filtering to prevent you from receiving spam. There is no perfect tool to identify spam, and our legitimate confirmation email may be mistakenly treated as spam and was delivered to the "Bulk Mail"(or equivalent) folder of your email program. If you do not receive an email with a registration code within a reasonable amount of time (within a few hours max), and you cannot find the confirmation email in the Bulk or Spam folder, please adjust your email application's spam filter settings, or contact us with a secondary email address. My registration code doesn't work? What am I doing wrong? There are two common reasons this happens: 1. You may have accidentally typed in the wrong registration code. We recommend you COPY and PASTE rather than type the registration code manually. Your registration code can be found at the bottom of the confirmation email you received after ordering, the registration code format will appear like this: xxxx-xxxx-xxxx-xxxx 2. You are logged in as a normal, non-privileged user. You need to be running as an administrator to enter the registration code. Does Zan Image Printer have an SDK, how do I programmatically control Zan Image Printer? All options presented in the user interface can be controlled programmatically. For full details, see the Developer page. Is the program able to do batch printing, do you support batch conversion from DOC to TIFF? Yes, please follow below steps to do batch document conversion: 1. Set Zan Image Printer as the default printer: open the Printers folder(Start > Printers and Faxes), right click on the printer, and click Set as Default Printer. 2. Bring up the printer property sheet for Zan Image Printer, set the "Before Printing Starts Show the:" option to "No Dialogs", uncheck the "Run application after printing finishes" check box. 3. Open Windows Explorer, select all the files that you want to convert, right click and choose Print from the context menu to start the batch conversion. 4. For normal printing(by selecting Print from the File menu), the core application zvprtsrv.exe will be automatically launched at the beginning of the first print job, and will keep running until Windows is rebooted or you explicitly close it. But for batch document conversion or other cases(such as printing from the system account or Windows service), zvprtsrv.exe may not be launched automatically, you will be unable to print if zvprtsrv.exe is not running. In these situations, you need to explicitly load zvprtsrv.exe from the command prompt before printing: C:\Program Files\zvprt50>zvprtsrv "Zan Image Printer(bw)" Where zvprtsrv.exe is located in the installation folder(usually C:\Program Files\zvprt50). The printer name must be surrounded by double quotes. You need to run zvprtsrv.exe for each printer you installed. For example, if you have another printer Zan Image Printer(Color), you also need to run the following command: C:\Program Files\zvprt50>zvprtsrv "Zan Image Printer(color)" Specify the autostart option if you want to automatically run zvprtsrv.exe for the printer whenever Windows starts. Because this will create run subkeys under HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\ in the registry file, make sure you have sufficient privileges to write to the registry file when executing the commands below: C:\Program Files\zvprt50>zvprtsrv "Zan Image Printer(bw)" -autostart C:\Program Files\zvprt50>zvprtsrv "Zan Image Printer(color)" -autostart Also, many Windows applications support printing a file from the command line. If you are looking for command line utilities that can be used in a batch file or script that will print MS Offices files(.doc, .xls, .ppt), web HTML files, Adobe PDF files and thus convert them to images, see the Developer page for more details. How do I get the output image to my desired pixel dimensions? For example, I want the generated image to be 1728 x 2338 pixels? The generated image pixel dimensions depend on the selected paper size, DPI resolution and Scaling. If you want to make a TIFF with a given width and height, you usually do not need to enable the "Scaling" option, instead, you can simply select the "Automatically adjust the image width to create a faxable TIFF" option and/or "Produce an image height of xxxx lines" option in the "Advanced TIFF Options" dialog. Otherwise, see the Paper Size section for instructions on how to get the output image to desired pixel dimensions. If the print job hangs, what should I do? Please try following steps: 1. Close all printing applications. 2. Bring up the Task List by right-clicking on the Task Bar and choosing "Task Manager", select zvprtsrv.exe and click the "End Process" button to close all running instances of zvprtsrv.exe. Run the following command from the command prompt if you are unable to stop zvprtsrv.exe from Task Manager: C:\Program Files\zvprt50>zvprtsrv -stopall 3. Open the command prompt, and type: net stop spooler, this will stop the print spooler service. 4. Then type: net start spooler, this will restart the print spooler service. 5. For normal printing(by selecting Print from the File menu), the core application zvprtsrv.exe will be automatically launched at the beginning of the first print job, and will keep running until Windows is rebooted or you explicitly close it. But for batch document conversion or other cases(such as printing from the system account or Windows service), zvprtsrv.exe may not be launched automatically, you will be unable to print if zvprtsrv.exe is not running. In these situations, you need to explicitly load zvprtsrv.exe from the command prompt before printing: C:\Program Files\zvprt50>zvprtsrv "Zan Image Printer(bw)" Where zvprtsrv.exe is located in the installation folder(usually C:\Program Files\zvprt50). The printer name must be surrounded by double quotes. You need to run zvprtsrv.exe for each printer you installed. For example, if you have another printer Zan Image Printer(Color), you also need to run the following command: C:\Program Files\zvprt50>zvprtsrv "Zan Image Printer(color)" Specify the autostart option if you want to automatically run zvprtsrv.exe for the printer whenever Windows starts. Because this will create run subkeys under HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\ in the registry file, make sure you have sufficient privileges to write to the registry file when executing the commands below: C:\Program Files\zvprt50>zvprtsrv "Zan Image Printer(bw)" -autostart C:\Program Files\zvprt50>zvprtsrv "Zan Image Printer(color)" -autostart If the above fix still doesn't work, the system may need to be restarted. How can I change the printer's default standard settings so that I don't need to change them each time I print a document? Windows 2000/XP or above has the per-user printer setting and default global(or system) standard printer settings. An application is restricted to the global default printer settings. To print a document in a different way, the user has to change the settings manually for each application each time it is launched. To change the printer default settings for the currently logged-in user globally: 1.Open the Printers folder(Start > Printers and Faxes), right click on the printer, and select Printing Preferences 2.Use the Layout tab, Paper/Quality tab, and the Advanced tab to set various options such as paper size, DPI, and color mode. 3.Once you have finished changing the settings, click the Apply button. 4.Close and reopen your application for the changes to take effect. How do I completely uninstall Zan Image Printer? To completely uninstall Zan Image Printer and all related components: Click on Start | Settings | Control Panel, double-click on Add / Remove Programs, look through the list of installed programs, select Zan Image Printer, click the Add / Remove button and click Yes to delete. If you get an error that the file is in use or have any other problems uninstalling, you may need to manually check and delete all the files: 1. Close all printing applications. 2. Open the Printers folder(Start > Printers and Faxes), and delete all the copies of Zan Image Printer. 3. Bring up the Task List by right-clicking on the Task Bar and choosing "Task Manager", select zvprtsrv.exe and click the "End Process" button to close all running instances of zvprtsrv.exe. Run the following command from the command prompt if you are unable to stop zvprtsrv.exe from the Task Manager: C:\Program Files\zvprt50>zvprtsrv -stopall 4. Delete the c:\Program Files\zvprt50 folder. 5. Open the command prompt, and type: net stop spooler, this will stop the print spooler service. 6. Delete zvprtmon5.dll and zvprtmonui5.dll from the system32 folder. 7. Open the command prompt, and type: net start spooler, this will restart the print spooler service. Can I save as WMF/EMF and other image files? How do I automate image processing? The below examples assume the following on the Settings->Application page: You have selected the Wait for completion option, set Timeout to 0, and left the Parameters field blank. You have downloaded the powerful ImageMagick suite (http://www.imagemagick.org) from http://www.imagemagick.net/download/binaries/ and installed the ImageMagick-5.5.7-Q16-windows-dll.exe package. ImageMagick is free for both personal and commercial use. If you need more sophisticated image manipulations not supported by Zan Image Printer, you can try ImageMagick. The simplest way to use ImageMagick is from the command prompt, you can automate your image processing by calling the command line programs after printing is finished: Text annotation Copy and paste the following into the Application field and make your own modifications as necessary: C:\Program Files\ImageMagick-5.5.7-Q16\convert -font arial -fill green -pointsize 48 -draw "text 10,45 'hello, world'" [%allfiles] [%allfiles] Watermark Copy and paste the following into the Application field and make your own modifications as necessary: "C:\Program Files\ImageMagick-5.5.7-Q16\composite" -watermark 30% -gravity southeast c:\abc\logo.jpg [%allfiles] [%allfiles] Border trimming Copy and paste the following into the Application field and make your own modification as necessary: "C:\Program Files\ImageMagick-5.5.7-Q16\convert" -trim [%allfiles] [%allfiles] Convert to GIF Copy and paste the following into the Application field and make your own modifications as necessary: "C:\Program Files\ImageMagick-5.5.7-Q16\convert" [%allfiles] [%allfilesnoext].gif;deletefile [%allfiles] The image files we are creating seem a little light, do you provide an anti-aliasing function when printing to monochrome images? How do I remove halftone screening artifacts when printing to monochrome images? Normally, you save to monochrome image files in Black & White mode using the printer's default halftoning algorithm. But in some cases, you can improve print quality by removing halftone screening artifacts thus making images appear more natural: First, set Zan Image Printer into Color mode, then save to monochrome files. Doing this will cause Zan Image Printer to reduce the number of colors in the true color images to 2(black & white) by a changeable Color Reduction Threshold. In the conversion, each pixel in the image is compared with this threshold, if it is higher than the threshold, the pixel is set to white. If it is less than the threshold, it is set to black. To set Zan Image Printer into Color mode and change the color reduction threshold: 1.Open the Printer folder( 2.Click the Paper/Quality tab, check the Color radio button. 3.Click the Advanced... button on the Paper/Quality tab. Once the dialog box appears, change the Color Reduction Threshold to a value between 0 and 255(the default is 200). 4.Close and reopen your application for the changes to take effect. When I print, the printer driver is adding headers and footers(e.g. time, date, page, filename and path) to each text file and image file. How do we eliminate this? This issue is caused by the printing application and not by the Zan Image Printer. To eliminate header and footer information from your report when printing from Internet Explorer or Notepad, click on File menu, and then choose Page Setup. Once the dialog box appears, delete the text in the Header and Footer boxes to eliminate printing of headers and footers on your page. To eliminate header and footer information from your report when printing from Microsoft Word, click Header and Footer on the View menu, the header and footer appear at the top and bottom of each page in your document; Delete the text in the Header and Footer boxes; When you are done, click Close on the Header and Footer toolbar. Quite a few recipients have been saying that the TIFF image I sent to them is distorted, what would be the reason for that? I have been experimenting with the demo version of your driver and have found an incompatibility between the CCITT Group 4 compression your software uses and what our downstream system will accept. Can this issue can be resolved from your end? I'm testing your driver with a 3 page HTML document and I'm only getting the first page saved as a TIFF image. Is this a limitation of your evaluation version, or am I doing something wrong? Can I print a multipage HTML document to a single TIFF image file? TIFF is a powerful and flexible image format(probably the most versatile and diverse image format of all in existence), unfortunately, this same versatility leads to some compatibility problems between programs. Compression, RowsPerStrip and Reverse bit order(FillOrder) are the sources of most compatibility problems. If an application fails to open a TIFF image, this doesn't mean the TIFF image itself is bad, the fault usually lies, with the application that is reading the TIFF file. Your application may support only a subset of TIFF types and may return an ambiguous error code indicating that the file could not be read. Please try following diagnostics when your application doesn't handle a TIFF image: Your application may require certain TIFF tags to be present(if any of the tags are missing, it will skip over the image). Please check to see if the TIFF image can be viewed by Imaging for Windows in Windows 2000 or Windows Picture and Fax Viewer in Windows XP. If you have a TIFF file and wish to determine the values of the tags in the header (or the reasons for incompatibility), you can download AsTiffTagViewer, it is a free TIFF Tag Viewer for Windows. Try different compression methods(None, CCITT Group 3 1D, CCITT Group 3 2D, CCITT Group 4, Packbits). CCITT Group 4 compression will usually offer a better compression ratio than other compression methods, CCITT Group 3 2D is more efficient than CCITT Group 3 1D. Use the "Each page as a single strip" or "One row per strip" RowsPerStrip option. Many fax applications require that the RowsPerStrip equal ImageLength(each page as a single strip), so the recommended approach for multi-page TIFF Class F images is to represent each page as a single strip. Some applications do not support transmission of data image strips and require that the RowsPerStrip to contain a value of 1(one row per strip). Select "One row per strip" only when required by the target application since this option usually results in a larger file size. Select the "Serialized(one page per file)" file mode if your TIFF reader can only handle single page TIFF file(some application will ignore all but the first image in a multi-page TIFF file). By default, "Reverse bit order"(FillOrder) is checked, and Zan Image Printer will set the FillOrder tag in the image file to LSB-to-MSB(2). Uncheck this setting when MSB-to-LSB(1) is required by the target application. Some applications simply assume that the FillOrder is MSB-to-LSB(1) regardless of the actual FillOrder tag in the header, reading LSB-to-MSB data using the MSB-to-LSB format results in little more than garbage. If you are creating faxable TIFF images, choose the fax paper size(A4 or Letter) and fax DPI resolution(200 x 200, 200 x 100, 204 x 196, 204 x 98) on the Paper/Quality tab. Click the Advanced... button on the Image->TIFF page, in the resulting dialog, specify the Advanced TIFF options to create faxable TIFF files which meet the TIFF Class F facsimile specification. When we print to the driver from our app, images are coming out at 600 dpi even though the printing preferences are set to 300, have you seen this before? When printing from Microsoft Word or Excel in an automated fashion, the printer driver settings seem to be ignored and it uses some sort of internal default settings for DPI values, is there a way to get these Printer DPI settings to take precedence over the internal printer settings that are used by MS Word or MS Excel? Our software always uses the highest available solution from the selected printer driver, regardless of what is configured in the printer settings. Is there any way to limit the max resolution in printer? Acrobat has no trouble at all printing to the paper size if I open the program directly. If I right-click a PDF and select print(the equivalent of my command line print call) it does not pick up the paper size settings. Is there a setting in the ini files that enforces the Letter/A4 size or is that only available in the preferences screen? My TIFF printer seems to be stuck on using Letter sized paper, even though I've set the paper to A4, can you help? These issues are all caused by the printing application and not by Zan Image Printer. One solution to these issues is to restrict the supported DPI/paper size to those that will actually be used by your printing application. You can then print to a printer with only your desired paper size/DPI available. For example, if you need to print at 300 x 300 DPI on Letter paper size, during the setup, you can configure the selected printer to only support 300 x 300 DPI and Letter paper size. In this way, the printing application is forced(restricted) to use 300 x 300 DPI and Letter paper size, i.e., the printing application will not be able to switch from 300 x 300 DPI to 600 x 600 DPI and you will no longer have to worry about the printing application overriding or ignoring Zan Image Printer settings. I just purchased the software and need to know how to change the settings to allow appending items into one file? What are the actual steps and/or settings for "Appending", that is printing multiple files into a single .tif? I need help with printing images from different programs to a single TIFF file. I was told to select the appending option, which I did, but I don't understand how to get the images into a single file? Zan Image Printer can combine/merge multiple document types into a single TIFF/PDF file. Use the following steps to accomplish this: 1. On the Save page, specify a fixed file name of your choice, such as document:
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